Effective Business Writing

A flexible approach to business demands effective and efficient responses through both written and spoken communication.

Effective business writing is important for the efficient communication within an organisation as well as with external customers/clients.

This session outlines the elements of effective business writing examining common forms of written communication and establishing appropriate styles for the various responses, letters and reports etc. required as part of sound business practice.

A typical training program:- Introduction

• Introductions and program overview
• Expectations and outcomes for the day

Business practices and rules

• "Rules" in practice
• Identify examples and review

Planning

• What are the critical elements to consider for effective communication?
• The role of technology in assisting practices

Writing guidelines

• Issues in business communication
• Identify and determine strategies
• Language use
• Style factors

Report Writing

• Issues for "assumed" practices and behaviours
• Report writing: guidelines and planning

Review and Conclusion

Comments from Effective Business Writing Courses:-

• Great presenter
• Activities encouraged thought about how to solve communication problems with yourself and communication to others
• Presenter was excellent. Content was most useful
• Good stuff
• Lovely presenter – smart & easy to listen
• Excellent
• Great Presentation & exercises