Conflict Resolution
Everyday work and life involves knowing how to deal with conflict.
- Do you want to be able to handle any situation?
- Do you wish you could defuse potentially explosive conflicts?
- Would you like to feel confident about walking into any circumstance, no matter how difficult?
Aim of the workshop:
- To provide participants with the necessary skills to deal with conflict more effectively & constructively in either the workplace or similar settings.
Learning outcomes:
By the end of the workshop participants will be able to:
- Handle any difficult situation involving people
- Outline the roles which individuals may take in conflict situations
- Identify passive, aggressive and assertive behaviour
- Define a win/win approach to dealing with conflict
- Be able to use active listening techniques
- Identify key issues, needs and concerns by mapping conflict
- Select appropriate strategies for dealing with their own and others' emotions.
Who should attend?
- Any staff member who deals with other people, including customers, colleagues, staff, managers who needs to improve their conflict resolution skills.
A typical workshop may include the following elements:
- Introductions & Expectations
- Defining conflict - Discusses what conflict consists of.
- Principles of effective conflict resolution
- Approaches to conflict
- The win-win approach
- Mapping conflicts
- Handling emotions
- Specific situations relating to conflict
- Making improvements - How to move forward in relation to conflict.
- Review and Evaluation
Comments
- Gave me the answer I was looking for
- Fantastic. I got a lot out of it. The day went quickly which means I was absorbed entirely.
- Fantastic course. Related to all areas of business life
- Brilliant presentation of a difficult topic
- Best presenter I've event seen. Clear, concise and engaging. I envy her knowledge of understanding people, how to get the best from them. Fantastic! Clear and easy to follow.
- Great mix of theory and practical exercises, plus the opportunity to ask more specific questions.
- An excellent workshop presenter - very clear, interesting and experienced.
- Flowed really well and followed a logical structure.
- Fantastic overall!! everything answered.
- It actually exceeded my expectations. Was far more useful and interesting than I had anticipated.