Communication Skills

Communication Skills are critical to any work situation. Communication means different things to different people. There are so many facets to communication that it is impossible to suggest a program without knowing what issues the Organisation has.

To have good communication skills means you are able to liaise well with people and most importantly colleagues and team members.

JMA's communication skills course encompasses a variety of techniques to assist in being more efficient in communicating the message you are trying to get across. Whether it is for business or in a social situation the proven techniques for good communication are essential skills to have.

With the most effective communication skills learnt from the course, participants will have the confidence to be able to understand their own communication style and that of others.

So, Communication Skills programs need to address the Organisation's specific issues, and may include the following elements:-

• Introduction and overview - what communication entails.
• Understanding the communication process
• Effective listening techniques
• Managing conflict
• Managing difficult people
• Giving and Getting Feedback
• Negotiation and Resolution
• Motivation and Influence
• Self Insight
• Assertiveness

On completion of the communication skills course participants will be able to:

• Understand the essential elements of good communication
• Identify ways of dealing with difficult situations

Also see our course on Personal Effectiveness

Who should attend?

• Any individual, team leader or manager who want/need to improve their communication with others.

Some comments from Communication Skills programs:

• A great trainer. Very clear and concise. Thank you.
• Many thanks
• Everything was great, all the information was useful
• It gives me a "great" aspect in dealing with people
• A very useful session. Thank you