Information Technology and Customer Service

The vital role of Information Technology in organisation (organisational success) has been identified at every level within the business world. How well we manage our internal technology strategies, how we service our current and future clients (internal and external clients) will determine the opportunities open to us in the future. This training program was developed to meet the demand within organisations to match the abilities of a skilled technical staff with the frequently overwhelming requirements of customers for service and information.

A one day Information Technology (IT) and Customer Service session includes:

• The role of IT in the Organisation
• Planning service delivery
• Customer/Client relationships
• Managing your customers successfully
• Customer service and IT
• Marketing and Ethics
• Systems-training the customer

Information Technology and Customer Service comments

• Knowledgeable, enthusiastic presenter. Direct, clear and kept attention throughout.
• Congratulations on Amanda's professional approach. As a trainer her style is enjoyable and informed.
• I got heaps out of this course and will think of my customers in a different light from now on!
• Highly recommended
• I found the course to be extremely helpful and relevant to my situation
• An exciting and informative course – terrific trainer in Amanda